Privacy Policy
How we look after the information you give us.
Questions about your data? Call 01656 336666
This policy explains how J&Z House Clearance Bridgend collects, uses and protects personal information when you visit this website, ask us for a quote or book a clearance.
Who We Are
Jamie Brown, trading as J&Z House Clearance Bridgend, is the data controller for the personal information described in this policy.
Correspondence address: 38 Lewis Rd, Llandough, Penarth CF64 2LW
Phone: 01656 336666(7 days a week, 7am to 9pm)
Online: the form on our contact page
Where this policy says “we”, “us” or “our”, it means Jamie Brown trading as J&Z House Clearance Bridgend.
What We Collect
When you ask for a quote using our form
- Your name, phone number, email address, and the address and postcode of the property
- Your message, and any photos you choose to upload
When you phone, text or email us
Your number or email address, and whatever you tell us about the job.
When we carry out a clearance
- The property address, access arrangements and your contact details
- What we cleared, when, and the agreed price, invoice and payment records
- Waste transfer notes, which the law requires for waste we take away
- For bereavement or probate clearances, the name of the executor, solicitor or family member instructing us, and any instructions about what to keep
- Photos of the work in progress, where you ask us to send them
When you use this website
Basic information about your visit, collected by our website platform's cookies, such as the pages you view and the type of device and browser you use. See cookies below.
Sensitive information
We don’t ask for information about anyone’s health. If you choose to tell us something about health or personal circumstances so that we can plan a clearance sensitively, we use it only for that job and don’t keep it longer than we need to.
How We Use It, and Our Lawful Basis
UK data protection law requires us to have a lawful basis for each use of your information. Ours are:
| What we use it for | Lawful basis |
|---|---|
| Replying to your enquiry, preparing a quote and arranging a visit | Taking steps at your request before entering into a contract |
| Carrying out the clearance, keeping you updated and invoicing | Performing our contract with you |
| Keeping waste transfer notes, and accounting and tax records | Legal obligation |
| Protecting our contact form from spam and abuse | Our legitimate interest in keeping the website and form secure |
| Dealing with questions, complaints or claims about our work | Our legitimate interest in resolving issues and defending legal claims |
We do not sell your information, and we do not use it to send you marketing.
Who We Share It With
We only share what is needed, with:
- Our website platform, Snapps, which is built on technology from Duda. It hosts this website and delivers form submissions to us.
- Google, which provides reCAPTCHA (spam protection on our form).
- Our email provider, which we use to receive and reply to enquiries.
- Professional advisers, such as an accountant, where they need records to do their work.
- Auction houses or dealers, only if you ask us to sell items on your behalf, and only the details needed for the sale.
- Regulators, the police or other authorities, where the law requires it, for example if Natural Resources Wales asks to see waste records.
Items we take to charities, reuse or recycling are passed on without your personal details.
Information Processed Outside the UK
Some of our service providers, including Google and our website platform, may process information outside the UK, for example in the United States. Where they do, the transfer is protected by UK adequacy regulations or by contractual safeguards approved under UK law, such as the International Data Transfer Addendum.
How Long We Keep It
| Information | How long |
|---|---|
| Enquiries and photos that don’t lead to a job | Up to 12 months from our last contact |
| Customer, job, invoice and payment records | 6 years after the end of the tax year they relate to |
| Waste transfer notes | At least 2 years, as the law requires |
| Photos sent during a job | Deleted with the job record, or sooner if you ask |
After these periods, information is deleted or securely destroyed.
Your Rights
You have the right to:
- ask for a copy of the personal information we hold about you
- ask us to correct anything that is wrong or incomplete
- ask us to delete your information, where we have no legal reason to keep it
- ask us to restrict how we use it while a concern is looked into
- object to our use of it where we rely on legitimate interests
- ask for information you gave us in a portable format
To use any of these rights, send us a message through our contact page, ring 01656 336666 or write to the address above. There is no charge, and we will respond within one month. We may need to confirm who you are before acting on a request.
Cookies
Cookies are small files a website stores on your device. This website uses the following:
| Cookie | What it does | Lasts |
|---|---|---|
| _sp_id, _sp_ses | Our website platform’s own visit statistics | Up to 13 months; 30 minutes |
| dm_ cookies | Our website platform: basic visit details such as visit count, last visit and page views | Up to 12 months |
| JSESSIONID | Our website platform: keeps the website working during your visit | Until you close your browser |
| _GRECAPTCHA | Google reCAPTCHA: tells real people apart from spam bots on our contact form | Up to 6 months |
The platform statistics cookies are used only to understand how the website is used so we can improve it. The reCAPTCHA cookie is needed for the contact form to work securely. You can block or delete cookies in your browser settings, or browse in a private window; blocking all cookies may stop the contact form working, in which case please ring us instead.
Keeping Your Information Safe
This website is served over a secure, encrypted connection. Enquiries and job records are kept in password-protected accounts and are only seen by people who need them to deal with your job. Paper records, such as waste transfer notes, are stored securely and shredded when no longer needed.
Concerns and Complaints
If you are unhappy with how we have handled your information, please tell us first through our contact page, by phone on 01656 336666 or in writing. We will acknowledge your complaint within 30 days and reply as soon as we can.
You can also complain to the Information Commissioner’s Office, the UK regulator for data protection: ico.org.uk/make-a-complaint or 0303 123 1113.
Changes to This Policy
We will update this page if the way we use personal information changes. The version on this page is always the current one.